齊(qi)魯交通發(fa)(fa)展(zhan)(zhan)(zhan)集團(tuan)電(dian)(dian)子(zi)(zi)收(shou)(shou)費(fei)(fei)分公(gong)司(si)(si)是集團(tuan)直屬非法人單位，承擔集團(tuan)公(gong)司(si)(si)電(dian)(dian)子(zi)(zi)收(shou)(shou)費(fei)(fei)業(ye)務(wu)管理和指導工作。公(gong)司(si)(si)圍繞“行業(ye)地(di)位領先、核(he)心(xin)能(neng)力突出、品牌形(xing)象一流”的(de)(de)企業(ye)建設目(mu)標，以構建優(you)質、高(gao)效、便捷(jie)、智能(neng)的(de)(de)電(dian)(dian)子(zi)(zi)收(shou)(shou)費(fei)(fei)服務(wu)網絡(luo)為(wei)核(he)心(xin)，完(wan)善運行機(ji)制，提升(sheng)服務(wu)水(shui)平(ping)，打造品牌形(xing)象，創新發(fa)(fa)展(zhan)(zhan)(zhan)理念，努力實現(xian)電(dian)(dian)子(zi)(zi)收(shou)(shou)費(fei)(fei)事業(ye)的(de)(de)健康發(fa)(fa)展(zhan)(zhan)(zhan)、優(you)質發(fa)(fa)展(zhan)(zhan)(zhan)、高(gao)效發(fa)(fa)展(zhan)(zhan)(zhan)。
目前電(dian)子收費(fei)分(fen)公司(si)負責管理(li)(li)、運營的系(xi)(xi)(xi)統(tong)(tong)(tong)有(you)(you)：聯網(wang)(wang)收費(fei)系(xi)(xi)(xi)統(tong)(tong)(tong)、魯(lu)通卡運營管理(li)(li)平臺、魯(lu)通卡客(ke)服(fu)(fu)系(xi)(xi)(xi)統(tong)(tong)(tong)、電(dian)子票務系(xi)(xi)(xi)統(tong)(tong)(tong)、稅控系(xi)(xi)(xi)統(tong)(tong)(tong)等多個系(xi)(xi)(xi)統(tong)(tong)(tong)，管理(li)(li)著18個客(ke)服(fu)(fu)中心，234個客(ke)服(fu)(fu)網(wang)(wang)點(dian)，系(xi)(xi)(xi)統(tong)(tong)(tong)建設(she)存在點(dian)多、面廣的特(te)點(dian)，需要將(jiang)現有(you)(you)系(xi)(xi)(xi)統(tong)(tong)(tong)的基礎數據(ju)進行(xing)有(you)(you)效的整合(he)分(fen)析，從而(er)為(wei)電(dian)子收費(fei)分(fen)公司(si)管理(li)(li)層和決策層提供有(you)(you)效的數據(ju)支撐(cheng)。
電子收費綜(zong)合管(guan)理(li)平臺基(ji)于當前(qian)管(guan)理(li)需(xu)求(qiu)，通過(guo)對現有系(xi)統數據做整合分析(xi)，建(jian)立起客(ke)戶風險防控體(ti)(ti)系(xi)、售后服務保障體(ti)(ti)系(xi)、日常工(gong)作考(kao)核體(ti)(ti)系(xi)等(deng)功能體(ti)(ti)系(xi)，來規范日常業(ye)務，提高電子收費分公司的工(gong)作效率和服務水平。
